General Terms and Conditions

Article 1 – Definitions

For the purposes of these general terms and conditions, the following definitions apply:

1. Supplementary agreement: an agreement in which the consumer acquires
   products, digital content and/or services in connection with a
   distance contract, and these items, digital content and/or services are provided by the
   entrepreneur or by a third party on the basis of an arrangement
   between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can exercise his
   right of withdrawal;
   
3. Consumer: the natural person who is not acting for purposes relating to his
   trade, business, craft or professional activity;
   
4. Day: calendar day;
   
5. Digital content: data produced and supplied in digital form;
   
6. Duration agreement: an agreement that extends to the regular supply of
   goods, services and/or digital content over a certain period;
   
7. Durable medium: any tool – including e-mail – that enables the consumer or
   entrepreneur to store information addressed to him personally in a way that
   allows for future consultation or use and that allows for unaltered reproduction
   of the stored information;
   
8. Right of withdrawal: the possibility for the consumer to waive the
   distance contract within the reflection period;
   
9. Entrepreneur: the natural or legal person who offers products, (access to)
   digital content and/or services to consumers at a distance;
   
10. Distance contract: an agreement concluded between the entrepreneur and the
    consumer within the framework of an organized system for
    distance sales, whereby, up to and including the conclusion of the agreement,
    exclusive or partial use is made of one or more techniques for
    distance communication;
    
11. Model withdrawal form: the European model withdrawal form included in Appendix I;
    
12. Technique for distance communication: means that can be used to
    conclude an agreement without the consumer and entrepreneur being in the
    same room simultaneously.

Article 2 – Identity of the entrepreneur

Name of entrepreneur: Goodroll B.V.
Nesland 3, 1382MZ Weesp

Telephone number: 0294 785 686
E-mail address: hello@thegoodroll.nl
Chamber of Commerce number: 68000650
VAT identification number: NL857260479B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the
   entrepreneur and to every distance contract concluded between the
   entrepreneur and the consumer.
   
2. Before the agreement is concluded, the text of these general terms and conditions
   is made available to the consumer, or sent free of charge
   upon request.
   
3. If specific product or service terms and conditions apply in addition to these
   general terms and conditions, the consumer may, in the event of conflicting
   terms, rely on the provision that is most favorable to him.
   

Article 4 – The offer

1. The offer contains a complete and accurate description of the offered
   products, digital content and/or services.
   
2. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
   
3. Each offer contains information that makes it clear to the consumer what
   rights and obligations are attached to accepting the offer.

Article 5 – The agreement

1. The agreement is concluded at the moment the consumer accepts the
   offer and fulfills the conditions stipulated therein.
   
2. If the agreement is concluded electronically, the entrepreneur will immediately
   confirm receipt of acceptance by electronic means.
   
3. The entrepreneur shall take appropriate technical and organizational measures to
   secure electronic transactions.
   
4. The entrepreneur may refuse an order, stating reasons, if there are
   reasonable grounds for doing so.

Article 6 – Right of withdrawal

1. The consumer may dissolve an agreement concerning the purchase of
   products, services or digital content during a period of 14 days
   without giving any reason, unless the right of withdrawal is excluded.
   
2. The reflection period commences in accordance with the legal provisions.

Article 7 – Obligations of the consumer during the reflection period

1. The consumer shall handle the product and the packaging with care.
2. The consumer is only liable for any depreciation resulting from use that goes beyond what is necessary to determine the nature and operation of the product.

Article 8 – Exercising the right of withdrawal and costs

1. The consumer shall notify the entrepreneur of the withdrawal within the reflection period in an unambiguous manner.
   
2. The costs for return shipment are for the account of the consumer, unless stated otherwise.

Article 9 – Obligations of the entrepreneur in case of withdrawal

1. The entrepreneur shall reimburse all payments received from the consumer within 14
   days after notification of withdrawal.
   
2. Repayment will be made using the same payment method as used by the consumer, unless
   otherwise agreed.
   

Article 10 – Exclusion of the right of withdrawal

The right of withdrawal may be excluded for products and services as permitted by law,
including but not limited to custom-made products, perishable goods, and sealed
hygienic products that have been unsealed.

Article 11 – The price

1. All prices include VAT, unless stated otherwise.
2. Price increases after the conclusion of the agreement are only permitted
   if legally allowed.
   

Article 12 – Performance and warranty

1. The entrepreneur guarantees that products and services comply with the
   agreement and the legal requirements.
   
2. Additional warranties do not affect the legal rights of the consumer.
   

Article 13 – Delivery and execution

1. Delivery takes place at the address provided by the consumer.
   
2. The entrepreneur will execute orders within a reasonable time.

Article 14 – Duration agreements

The consumer may terminate duration agreements by observing a
notice period of at most one month, unless otherwise provided by law.

Article 15 – Payment

1. Payment must be made within the agreed period.
2. In the event of late payment, the consumer owes statutory interest and collection costs
   in accordance with the law.

Article 16 – Complaints procedure

1. Complaints should be submitted to the entrepreneur fully and clearly defined within a reasonable time.
2. The entrepreneur will respond to complaints within 14 days.

Article 17 – Disputes and applicable law

1. Dutch law applies to all agreements.
   
2. Disputes shall preferably be resolved through mutual consultation. If this is not successful,
   disputes shall be submitted to the competent court.

Article 18 – Additional provisions

Additional or deviating provisions may not be to the detriment of the consumer and
must be recorded in writing.

Article 19 – Amendment of the general terms and conditions

The entrepreneur is entitled to amend these general terms and conditions. Amendments
take effect after they have been communicated to the consumer.

Appendix I – Model withdrawal form

(only complete and return this form if you wish to withdraw from the agreement)
To: [Name of entrepreneur]
[Address of entrepreneur]
[E-mail address]
I/we hereby inform you that I/we withdraw from our agreement regarding the sale of the
following product/service.
Ordered on / received on: [date]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]